An Interview With Zakwan Ahmed Assistant Director Of Sales & Contracting For THE OZEN COLLECTION

Zakwan Ahmed is the Assistant Director Of Sales & Contracting at THE OZEN COLLECTION, a brand by the hospitality company Atmosphere Core. He has achieved remarkable career growth in the Maldives’ hospitality industry through unwavering dedication and perseverance. In this interview, Zakwan (Zack) shares his journey in the hospitality industry and his approach to sales and contracting.

1. Can you tell us a bit about yourself and your journey in the tourism industry?

Zakwan Ahmed: I began my professional journey in the tourism industry as a waiter, but my ambition pushed me to transition into the sales field. In 2017, I successfully landed a role as a Sales Coordinator, and through perseverance and dedication, I gradually advanced to the position of Assistant Sales Manager. I joined THE OZEN COLLECTION when the brand was introduced in 2020, comprising two resorts: OZEN RESERVE BOLIFUSHI and OZEN LIFE MAADHOO. Since then, I have continued to progress within the company and currently hold the position of Assistant Director for Sales & Contracting.

2. What do you think it takes to succeed in the field of sales?

Zakwan Ahmed: I am a testament to how internal opportunities can shape a career, and my dedication to the field of sales has been key to my success. Passion and love for the field of sales are essential for success. Combined with effective communication, resilience, product knowledge, adaptability, and a growth mindset, they form the foundation for a thriving sales career. It not only works in the sales field. I would say in any field, if you love the work, you grow even faster.

3. What does your role as Assistant Director of Sales and Contracting entail?
Zakwan Ahmed: As Assistant Director of Sales and Contracting, my responsibilities include overseeing sales operations, managing relationships with key partners and travel agencies, negotiating contracts, and collaborating with various teams to ensure successful sales outcomes. I work closely with the sales team to develop strategies and achieve sales targets. Additionally, I frequently act as a brand representative at industry events, trade shows, and sales missions.

4. Can you tell us what is unique about THE OZEN COLLECTION resorts?
I would say, personalized attention to detail and harmonious indulgence. The resort’s exclusive holiday plans encompass all that guests need for a memorable holiday. From rejuvenating spa treatments and exhilarating water sports to cultural experiences and excursions, there is something for everyone to enjoy. The resorts also boast breathtakingly beautiful locations, with pristine beaches, crystal-clear waters, and stunning coral reefs.

5. How has your career in sales allowed you to fulfil your dreams?
Working in sales has been a dream come true for me, especially because it has allowed me to travel the world for work. This field has opened doors for personal and professional growth, and I couldn’t be happier with the path I’ve taken. My very first business trip was to OTM Mumbai in 2019 and ITB Berlin in 2019. Since then, I have represented THE OZEN COLLECTION at various sales events including Loop events in Tirol, Hungary, UNIQUE Event in Neuschwanstein, SOUL Berlin, ILTM Cannes, and a 3-week Europe Roadshow. Connecting with partners in their home base makes it easier to understand the nuances of the market, leading to more effective sales strategies. At the same time, it gives me a chance to immerse in a new culture.

6. What advice would you give to someone who is just starting their career in the hospitality industry?
Working in the hospitality industry may not be a smooth journey, but it is worth it. Venturing into unfamiliar territory can be daunting, as it requires stepping out of one’s comfort zone. However, when you look back after about a year, you will see what kind of a person you have become and you will be proud of yourself. I would just say don’t give up, work hard, and the final result will be very sweet.

Ahmed Tholal Makes A Mark In Hospitality: Safeguarding Excellence as Assistant VP for Security at Atmosphere Core

Meet Ahmed Tholal the Assistant Vice President – Security at Atmosphere Core. Following his dedicated service in the Maldives National Defence Force from 2004 to 2012, he transitioned into the hospitality industry, specializing in security management. Throughout his career, Ahmed has accumulated extensive expertise while working at prestigious luxury resorts in the Maldives. In this interview, he graciously shares his remarkable journey in the hospitality sector, sheds light on his team management approach at Atmosphere Core and imparts valuable advice for aspiring hospitality professionals.

1. Can you tell us a little about yourself, where are you from?
I grew up on an island called Sh. Kanditheemu, and up until I completed GCE &O LEVEL, I lived there. The island is 258.78 km north of the country’s capital, Malé. Sh. Kanditheemu island lies on the North West of the atoll near the Miladhunmadulhu-Thiladhunmathi atoll borders.

2. Could you please elaborate on your experience with Atmosphere Core?
As the Assistant Vice President of Security at Atmosphere Core, I have the privilege of leading a team of dedicated professionals who embody our company’s core values. We approach our work with an emotionally sincere commitment to ensuring the safety and security of our business, employees, assets, and data. At Atmosphere Core, we believe in the power of intelligently simple solutions. By developing comprehensive strategies and managing our team effectively, we navigate complex security challenges efficiently. Our goal is to provide clarity and ease of understanding to all stakeholders involved. We constantly explore new technologies, methodologies, and best practices to enhance our security measures. By embracing creativity and pushing boundaries, we aim to stay ahead of emerging threats and provide cutting-edge solutions. We understand the critical nature of security breaches and their potential impact on individuals and the organisation as a whole. Therefore, we prioritise swift and professional responses, ensuring the prevention of harm and the maintenance of a safe environment.

3. What was it like transitioning from the Maldives National Defence Force to the hospitality industry?
My previous endeavours in the Maldives National Defence Force (MNDF) and my role as a Security Manager have been instrumental in my personal and professional growth. Through my time in the MNDF and previous positions, I have gained a wealth of knowledge and expertise in security practices, crisis management, and leadership. These experiences have provided me with a solid foundation that allows me to excel in my current role. In my continuous pursuit of excellence, I have actively sought opportunities to expand my skills and stay up-to-date with the latest industry standards. Completing the IHG Hotel Security Manager Certification Course APAC 2013 and engaging in Hotel Safety and Security training at ROCAM International have further enhanced my knowledge and equipped me with advanced capabilities in the field. I am truly grateful for the diverse experiences and educational opportunities that have shaped my professional journey. They have not only enriched my understanding of security practices but also allowed me to develop the skills necessary to effectively protect our business, employees, assets, and data at Atmosphere Core.

4. What is your vision for the team?
Since becoming a member of the Atmosphere family more than a year ago, this company has become an integral part of my life. As the Assistant Vice President for Security at Atmosphere Core, I have a clear vision in mind. I am committed to fostering a strong sense of teamwork, providing comprehensive training, and guiding our security managers in developing exceptional organizational skills. Together, we undertake visibly impactful and highly complex endeavours, ensuring the smooth operation of daily security measures. I always emphasize to my team the importance of our collective effort. I encourage them by saying, “Let’s go for it! Let’s prioritize the well-being of our associates and our people, knowing that by doing so, they will in turn take exceptional care of our guests.” This belief in nurturing a supportive and caring environment is crucial to our success as a team. At Atmosphere Core, we understand that the foundation of exceptional guest experiences lies in the commitment and dedication of our associates. By fostering a culture that values our team members and prioritizes their well-being, we create an atmosphere where they can provide exceptional service to our guests.

5. What advice would you give to someone who is just starting a career in the hospitality industry?

Embarking on my journey in the hotel industry as a safety and security officer was just the beginning. Through hard work and unwavering passion, I have now reached a position that I once dreamed of. As someone who has experienced this growth first-hand, I humbly request all newcomers to the hotel industry to work diligently with pride, set ambitious goals with passion, seize every training opportunity, and stay focused on their ultimate destination.