1. What inspired you to join the hospitality industry, and what led you to the role of an airport representative?

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I have always been drawn to aviation and hospitality. My journey began at 17 with Maldivian Air Taxi as a Customer Service Officer, where I discovered the joy of welcoming guests from around the world. Later, with Malaysian Airlines, I gained valuable experience in reservations and ticketing, but I soon realized I was not meant for a desk job—I thrive on being on my feet, engaging with people, and feeling the energy of the airport. After taking time to focus on my family, I wanted to return to what I love most, which led me to Waldorf Astoria Maldives Ithaafushi, serving as the iconic resort’s airport representative.

2. As the first point of contact for many guests arriving in the Maldives, how do you prepare yourself to ensure that first interaction is truly memorable?

Preparation begins with knowing our guests. I carefully review their profiles so I can anticipate needs and tailor each interaction. Just as important is preparing myself—remaining calm, composed, and fully present. That first warm smile, the ease of handling transfers, and the reassurance I provide set the tone for everything that follows. At Waldorf Astoria Maldives, we welcome families, honeymooners, celebrities, and even heads of state, each seeking privacy and exclusivity. My role is to embody True Waldorf Service from the very first moment, ensuring they feel instantly safe, discreetly cared for, and seamlessly guided into a world of effortless luxury.

3. Your role often comes with unpredictable challenges. How do you manage those while ensuring the guest’s journey feels seamless?

The airport is a dynamic environment, and challenges are inevitable. For me, adaptability is essential—I pivot quickly so that our guests never feel a disruption. Whether it is a delayed flight, missing baggage, or last-minute changes, I see these moments as opportunities to quietly step in and ensure the experience remains effortless. Through close coordination with airlines, our transfer team, and the resort, solutions are already in place before the guest is even aware of an issue. My priority is always the same: to protect their time, privacy, and peace of mind, allowing their Waldorf Astoria journey to begin flawlessly.

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4. After long-haul flights, guests may arrive tired, stressed, or eager to reach their destination. What subtle cues do you look for, and how do you adapt your approach to their state of mind?

I pay close attention to body language and adapt to each guest’s energy. A weary traveler may appreciate quiet reassurance and efficiency, while an excited guest may enjoy warm conversation where I share insights about the Maldives—its culture, cuisine, and unique traditions to look forward to at the resort. Families often need extra care for children, while other guests might require discretion above all else. At Waldorf Astoria Maldives, every encounter is personalized; it is about meeting each guest exactly where they are, so they feel understood and cared for from the moment they arrive.

5. In your experience, which small gestures or thoughtful touches have the greatest impact in making guests feel genuinely cared for?

It is often the smallest touches that leave the deepest impression. Remembering a returning guest’s name, anticipating needs before they are spoken, or ensuring a sense of privacy for high-profile guests all carry great meaning. These gestures reflect the Waldorf Astoria promise of anticipatory, personalized service. They transform routine interactions into unforgettable moments and assure guests that they are not only welcomed but truly valued.

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6. Looking back on your career, what has been the most meaningful compliment or expression of gratitude you’ve received from a guest?

One guest once told me, “You made me feel at home the moment I stepped off the plane.” That simple expression perfectly captured my purpose. Over the years, I have received personal thanks and repeat visits from distinguished guests who remembered me by name. Yet the compliments I treasure most are those that affirm I succeeded in making someone feel cared for and protected. In the Maldives, where privacy is the ultimate luxury, trust is the highest form of gratitude, and it is an honor to earn it on behalf of Waldorf Astoria Maldives Ithaafushi.